At traditionalfashiondesigner.com, we have made it our mission to give you a wide collection of the best in everything apparel and crafts at unbelievable prices! We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We are dedicated at traditionalfashiondesigner.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself.
Conditions for Returns
- Always email us first if you have a problem on firstname.lastname@example.org
- Always be sure to report your problem within 24 hours of receiving the item in question
- Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered email / courier as advised in our return authorization mail.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- If you have ordered an incorrect product in terms of size, then traditionalfashiondesigner.com! will replace the product with the correct size based on availability or give you store credit if the applicable size is not in stock. Details of size availability will be mentioned in the product description. Stitched orders are not acceptable for returns in any condition.
- All Jurisdiction and matters of arbitration in Jodhpur, India only
- Normally we placed the order with free shipment, in case on order cancellation and return after product dispatched from our side you have to pay both side courier charges.
You will receive refunds by cheque or through credit to your card/ bank account, within 15 working days from the date of cancellation or the date we receive the product and we have verified and are satisfied that it fulfils the parameters contained in this Policy for returns.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
traditionalfashiondesigner.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.